Shipment Processing Time

All orders are processed either on the same day or before 12pm next day.

Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders (like Sale days), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated realtime and displayed at checkout via Fedex directly at discounted prices for Wellness Market customers.

*Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details

**An expected delivery is an estimate of when we’ll attempt to deliver an item, based on where it is in our network. The date and time (when applicable) are not guaranteed, can be impacted by factors such as weather, traffic and parcel volume, and will continue to be updated as the item travels to its destination.

Please see Full Shipping Guide at Fedex: Fedex Service Guide

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Incorrect Address

Wellness Market Inc. will charge an additional $10.00 CDN fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. For parcels that return back to us will be charged with initial shipping charges with the same amount towards returns charges levied to us by the shipping company, In this case, the order will be refunded deducting all the shipping costs for sending and returns. Additional fees towards re-stocking may also apply up to 30% of product price.

Shipping labels are generated directly from the shipping information you have entered. If you provide us with an incorrect postal code or other addressing error e.g. incorrect or missing apartment number, you will be charged the additional $10.00 CDN fee since the shipping company will charge us a fee for this correction only if the package is in transit and you have informed us for the change of address. We do not guarantee that address can be changed in transit but we can certainly try to do so with shipping company if noted in due time after status is “shipped"

Damages

www.wellnessmarket.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

Disclaimer: Please be advised that all liquids in glass containers delivered through Fedex are not insured and are sent at the risk of the recipient.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with receipt/order number/Invoice.

Several types of goods are exempt from being returned.

non-returnable items:

• Probiotics
• Some personal care and sanitary items
• Gift cards
• Perishables such as food
• Sale items

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted: (if applicable)

* Item with obvious signs of use

* Packaging, Seal, label, Damaged protective cover, missing capsules, items or weight difference that has been found or damaged or opened.

* Any item not in its original condition, is damaged or missing parts or manuals for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We would be pleased to exchange or give you a refund in-store on your purchase up to 30 days after you receive your order. If you would like to return an item please ship it to Wellness Market 1614 Lesperance Rd Windsor, ON N8N 1Y3

Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded, unfortunately, sale and clearance marked items cannot be refunded and are a final sale

Exchanges

On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to exchange or return it. Please contact us so we can exchange or return it for the correct item.

Damages and Shortages

Merchandise damaged during shipping or shortages (missing items) must be reported to Wellness Market Inc. within 24 hours of receipt. Wellness Market Inc. will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise. Wellness Market Inc. will contact the shipping company for visual inspection of the merchandise and box. Wellness Market Inc will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise.

Return Shipping

To return your product, you should mail your product to: Wellness Market 1614 Lesperance Rd Windsor ON N8N 1Y3

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.